Privacy Policy — hok69 Data Protection Statement

hok69 operates as an internationally licensed online betting platform serving English-preference players across Indonesia. We offer sports betting, live casino, slot games, and togel (Indonesia's traditional numbers lottery) in a secure, fast, and fair environment.

This Privacy Policy sets out how hok69 collects, processes, stores, and protects personal data from individuals who visit our website, register an account, or use any of our services. This Policy applies to all personal information processed by hok69 in connection with the operation of the platform, regardless of the device or channel through which you access our services.

By registering an account on hok69 or using the platform in any capacity, you acknowledge that you have read, understood, and agreed to the data practices described in this Privacy Policy. If you do not agree with any part of this Policy, you must not use the platform.

For the purposes of applicable data protection laws, the data controller responsible for your personal information is the legal entity that operates hok69 under international gaming licences. hok69 determines the purposes and means of processing personal data collected through the platform.

If you have any questions about how your personal data is handled, or if you wish to exercise any of your data protection rights, please contact our Data Protection Officer using the contact details provided in Section 13 of this Policy.

hok69 is committed to complying with all applicable data protection and privacy laws in the jurisdictions where we operate. We implement technical and organizational measures designed to ensure the security and confidentiality of personal data at all times.

hok69 collects and processes the following categories of personal information:

3.1 Registration and Account Information

When you create an account on hok69, we collect:

• Full legal name (as it appears on your government-issued identification document)
• Date of birth (to verify that you meet the minimum age requirement of 21 years)
• Email address
• Telephone number
• Residential address (city and region)
• Preferred username and password (passwords are stored in encrypted form only)
• Currency preference (Indonesian Rupiah / IDR)

3.2 Identity Verification (KYC) Documents

Before processing any withdrawal, hok69 requires you to complete KYC (Know Your Customer) verification. We collect:

• Government-issued photo identification (KTP, SIM, or passport)
• Proof of payment method ownership (bank account statement header or e-wallet screenshot showing account number and full name)
• Selfie photograph holding your identification document (upon request)

3.3 Payment and Transaction Information

When you deposit or withdraw funds, we collect:

• Bank account details (account number, bank name — BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, etc.)
• E-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja account numbers or phone numbers)
• Transaction amounts, dates, and times
• Payment method used and transaction status

hok69 does not store full credit card numbers. All payment processing is handled by certified third-party payment gateways that comply with PCI-DSS security standards.

3.4 Gaming and Betting Activity

We automatically record details of your gaming activity, including:

• Games played (sports bets, casino games, slots, togel)
• Bet amounts, odds, and outcomes
• Win/loss records and account balance changes
• Bonus claims and wagering progress
• Session start and end times

3.5 Technical and Device Information

When you access hok69, we automatically collect technical data, including:

• IP address and approximate geolocation (city/region level, not precise GPS)
• Device type, operating system, and browser type/version
• Screen resolution and device language settings
• Referring URL and pages visited on our site
• Date and time of each visit, session duration

3.6 Communications and Support Interactions

When you contact customer support via live chat or email, we collect:

• The content of your messages and our responses
• Any attachments or screenshots you provide
• Chat transcripts and support ticket histories

hok69 uses your personal information for the following purposes:

4.1 Account Management and Service Delivery

• To create, maintain, and manage your player account
• To authenticate your identity and prevent unauthorized account access
• To process deposits, withdrawals, and other financial transactions
• To deliver the gaming services you have requested (sports betting, casino, slots, togel)
• To apply bonus terms and track wagering requirements

4.2 Legal and Regulatory Compliance

• To verify that you meet the minimum age requirement (21+ only)
• To comply with anti-money laundering (AML) regulations and prevent financial crime
• To fulfil our obligations under international gaming licences and regulations
• To respond to lawful requests from regulators, courts, or law enforcement agencies

4.3 Fraud Prevention and Platform Security

• To detect and prevent fraudulent activity, collusion, bonus abuse, and other prohibited conduct
• To monitor account activity for unusual patterns that may indicate security risks
• To enforce our Terms & Conditions and protect the integrity of games
• To prevent underage gambling and self-excluded users from accessing the platform

4.4 Customer Support

• To respond to your questions, complaints, and support requests via live chat or email
• To troubleshoot technical issues and improve the quality of our support services

4.5 Marketing and Promotions (With Your Consent)

• To send you promotional offers, bonus announcements, and marketing communications where you have opted in to receive them
• To personalise content and recommendations based on your gaming preferences

You may opt out of marketing communications at any time by contacting [email protected] or clicking the unsubscribe link in any marketing email.

4.6 Platform Improvement and Analytics

• To analyse user behaviour and preferences in order to improve website performance, game selection, and user experience
• To conduct statistical analysis and generate anonymised reports on platform usage

Under applicable data protection laws, hok69 must have a lawful basis for processing your personal data. We rely on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., the Terms & Conditions). This includes account creation, transaction processing, and service delivery.
• Legal Obligation: Processing is required to comply with legal and regulatory obligations, including age verification, AML/KYC requirements, and licensing conditions.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, customer support, and service improvement — provided these interests do not override your fundamental rights and freedoms.
• Consent: Where we send marketing communications or use non-essential cookies, we rely on your freely given, specific, and informed consent. You may withdraw consent at any time.

hok69 does not sell your personal data to third parties for marketing purposes. However, we share personal information with the following categories of third-party service providers to the extent necessary to operate the platform:

6.1 Payment Processors

To process deposits and withdrawals via local Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja), we share transaction details with licensed payment gateway providers. These processors operate under strict confidentiality and data security obligations.

6.2 Identity Verification Services

To comply with KYC requirements, we share identification documents with third-party verification services that check the authenticity of submitted documents and confirm your identity against official records.

6.3 Game Providers and Platform Partners

When you play games provided by third-party studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft), we share your username and session token with these studios so they can deliver the gaming experience. These providers do not receive your full personal details.

6.4 Cloud Infrastructure and Hosting Providers

hok69 uses secure cloud hosting services to store data and deliver the platform. These providers operate under strict data processing agreements and are bound by confidentiality obligations.

6.5 Fraud Detection and Security Services

To protect the platform from fraud, collusion, and abuse, we share transaction and activity data with specialized fraud detection systems that analyse patterns and flag suspicious behaviour.

6.6 Legal and Regulatory Authorities

hok69 may disclose personal data to regulators, courts, law enforcement agencies, or other governmental authorities where required by law, court order, or legal process — or where disclosure is necessary to protect the rights, property, or safety of hok69, our users, or the public.

hok69 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specific retention periods are as follows:

• Account and Registration Data: Retained for the duration of your active account, plus 5 years after account closure to comply with AML regulations and licensing obligations.
• KYC Documents: Retained for 5 years after your last transaction or account closure, as required by international financial crime prevention regulations.
• Transaction Records: Retained for 7 years after the transaction date to comply with financial record-keeping laws and tax regulations.
• Gaming Activity Logs: Retained for 5 years to support dispute resolution, game integrity audits, and regulatory reporting requirements.
• Support Communications: Retained for 3 years after the last interaction for quality assurance and dispute resolution purposes.
• Marketing Consent Records: Retained for as long as you remain subscribed, plus 2 years after you unsubscribe to evidence compliance with consent requirements.

After the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

If you request account closure, your account will be deactivated immediately, but personal data will continue to be retained for the periods stated above to satisfy legal and regulatory obligations.

hok69 is committed to protecting your personal data from unauthorized access, disclosure, alteration, or destruction. We implement industry-standard technical and organizational security measures, including:

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS protocols, ensuring that sensitive information cannot be intercepted during transmission.
• Secure Data Storage: Personal data is stored on secure servers with restricted access controls. Databases are encrypted at rest using AES-256 encryption.
• Password Security: All account passwords are hashed and salted using bcrypt or similar one-way cryptographic algorithms. hok69 cannot retrieve or view your original password.
• Access Controls: Access to personal data is restricted to authorized hok69 employees and contractors who require access to perform their job functions. All personnel are bound by confidentiality agreements.
• Regular Security Audits: We conduct regular security assessments, vulnerability scans, and penetration testing to identify and remediate potential weaknesses in our systems.
• Incident Response Plan: hok69 maintains a documented data breach response plan. In the event of a security incident that affects your personal data, we will notify you and any relevant regulatory authorities in accordance with applicable law.

While hok69 takes every reasonable precaution to protect your data, no system is entirely immune to security risks. You also have a responsibility to protect your account by choosing a strong password, not sharing your login credentials, and logging out of your account when using shared or public devices.

Under applicable data protection laws, you have the following rights with respect to your personal data:

• Right of Access: You may request a copy of the personal data hok69 holds about you, including details of how it is used and with whom it is shared.
• Right of Rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right of Erasure: In certain circumstances, you may request that hok69 delete your personal data. This right is not absolute and may be limited by our legal and regulatory obligations (e.g., we must retain transaction records for AML compliance).
• Right to Restrict Processing: You may request that we temporarily suspend processing of your personal data in certain situations (e.g., while we investigate a dispute over accuracy).
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, and machine-readable format so that you can transfer it to another service provider.
• Right to Object: You may object to processing of your personal data where we rely on legitimate interests as the legal basis — unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted before withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with "Data Privacy Request" in the subject line. We will respond to your request within 30 days. In some cases, we may require additional information to verify your identity before processing your request.

If you are not satisfied with how hok69 has handled your personal data, you have the right to lodge a complaint with the data protection authority in your jurisdiction.

hok69 uses cookies and similar tracking technologies to enhance your experience on the platform, analyse usage patterns, and deliver personalized content. A cookie is a small text file stored on your device when you visit our website.

Types of Cookies We Use:

• Essential Cookies: These cookies are strictly necessary for the platform to function. They enable core features such as login authentication, account sessions, and security checks. You cannot opt out of essential cookies.
• Performance Cookies: These cookies collect anonymised information about how users interact with the platform (e.g., which pages are visited most often, error messages encountered). This data helps us improve site performance and user experience.
• Functional Cookies: These cookies remember your preferences (e.g., language settings, display preferences) to provide a more personalized experience on return visits.
• Advertising and Analytics Cookies: These cookies track your activity across hok69 and other websites to deliver targeted advertising and measure the effectiveness of marketing campaigns. These cookies require your consent and can be disabled in your browser settings.

Managing Cookies: Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies at any time. However, blocking essential cookies may prevent you from accessing certain features of the platform.

For more information on how to manage cookies in your browser, please consult your browser's help documentation.

hok69 operates as an internationally licensed platform. As a result, your personal data may be transferred to, stored in, and processed in countries outside of Indonesia — including countries that may not offer the same level of data protection as your home jurisdiction.

When we transfer personal data internationally, we ensure that appropriate safeguards are in place to protect your data, including:

• Transferring data only to countries recognized as providing adequate data protection under applicable laws
• Using Standard Contractual Clauses (SCCs) approved by relevant data protection authorities
• Ensuring that third-party recipients implement technical and organizational measures equivalent to those required under international data protection standards

By using hok69 and agreeing to this Privacy Policy, you acknowledge and consent to the international transfer of your personal data as described in this section.

hok69 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or business operations. Any material changes will be communicated to you via a notification displayed on the platform and/or an email sent to your registered account address, at least 7 days before the changes take effect.

The "Last Updated" date at the top of this Policy indicates when the most recent revision was published. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

Your continued use of the platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated Policy, you must stop using the platform and may request account closure by contacting [email protected].

If you have any questions, concerns, or requests regarding this Privacy Policy or how hok69 handles your personal data, please contact our Data Protection Officer using the following channels:

• Email: [email protected] — use the subject line "Data Privacy Inquiry" for faster routing
• Live Chat: Available 24/7 directly on the platform — our Indonesian-speaking support team can assist with privacy-related questions and escalate complex matters to the Data Protection Officer

When contacting us about a data privacy matter, please include:

• Your full name and registered account username (if applicable)
• The nature of your inquiry or request (e.g., data access request, correction request, complaint)
• Any relevant supporting documentation

We aim to respond to all privacy-related inquiries within 7 business days. For formal data subject rights requests (access, erasure, portability, etc.), we will provide a full response within 30 days as required by law.

hok69 values your trust and is committed to handling your personal data with transparency, integrity, and respect for your privacy rights.